Returns & Exchange

RETURN/ EXCHANGE REQUEST PROCESS

We offer free and hassle free returns and exchange with no questions asked. You have 14 days from the date of delivery to fill the return/ exchange request form. We will not be able to assist you with any information regarding returns or exchange on Instagram DM or any other email or contact number apart from the one mentioned on this page. care@sundaypep.com 

*Ensure that the item is unused and the tags. We will arrange for pickup of the package within 24-48 Hours.

Sunday Pep

Please note:

  • WE ARRANGE A RETURN PICKUP FOR YOUR PACKAGE IN 24-48 HOURS.
  • All Purchases Made From Sunday Pep Are Eligible For Different Size Or Store Credits Only
  • For exchange we shall provide you with a unique code once we receive the order back at our studio. We shall only provide the value paid for the product returned and not any shipping if applicable. 
  • Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AMOUNT AS YOUR PRODUCT VALUE WHICH YOU CAN USE ON OUR WEBSITE. NO REFUND ON COD ORDERS.
  • Please return your products unused in the same condition as you received it. If the products are found to be used or damaged we will not be able to refund your money or help you with exchange.
  • Feel free to get in touch with us if you have any doubts or you want further assistance by emailing us at care@sundaypep.com
  • . All your queries will be solved between
    • Monday-Saturday, 10:30am-5:00pm. All pending queries will be solved the next day. 
    • We do not work on SUNDAY or on National Holidays.

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  • We request you to keep all your communication with us either on email, or on WhatsApp for all your order related queries.
  • Cancellations will only be possible till the order has not been dispatched from our warehouse. 

Happy shopping!

 

CANCELLATION POLICY
We usually ship all our orders within 1-2 days upon receiving the order. You can contact us to cancel the order till the time it is not dispatched. Once we dispatch your order you will receive an email on your registered email ID along with the tracking details. sundaypep.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.